OnApp incident

We are experiencing an issue with our CDN reporting

Major Resolved View vendor source →

OnApp experienced a major incident on April 13, 2021 affecting CDN Reporting Availability, lasting 5h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2021, 08:08 AM UTC
Resolved
Apr 13, 2021, 01:27 PM UTC
Duration
5h 18m
Detected by Pingoru
Apr 13, 2021, 08:08 AM UTC

Affected components

CDN Reporting Availability

Update timeline

  1. investigating Apr 13, 2021, 08:08 AM UTC

    We are experiencing issues with reporting database and is currently being investigated

  2. investigating Apr 13, 2021, 08:11 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 13, 2021, 08:33 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 13, 2021, 11:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 13, 2021, 01:27 PM UTC

    This incident has been resolved.