OnApp incident

CDN System Network Outage

Critical Resolved View vendor source →

OnApp experienced a critical incident on December 24, 2021 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 16h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2021, 01:53 AM UTC
Resolved
Dec 24, 2021, 06:25 PM UTC
Duration
16h 31m
Detected by Pingoru
Dec 24, 2021, 01:53 AM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN Monitoring

Update timeline

  1. investigating Dec 24, 2021, 01:53 AM UTC

    We are currently experiencing network connectivity issues with backend systems.

  2. investigating Dec 24, 2021, 03:46 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 24, 2021, 03:46 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 24, 2021, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Dec 24, 2021, 11:49 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Dec 24, 2021, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Dec 24, 2021, 06:25 PM UTC

    This incident has been resolved.