OnApp incident

We are experiencing general system degradation performance

Major Resolved View vendor source →

OnApp experienced a major incident on July 4, 2022 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 8h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2022, 12:52 PM UTC
Resolved
Jul 04, 2022, 09:31 PM UTC
Duration
8h 38m
Detected by Pingoru
Jul 04, 2022, 12:52 PM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN MonitoringCDN Debug AvailabilitySSL Availability

Update timeline

  1. investigating Jul 04, 2022, 12:52 PM UTC

    We are currently investigating this issue.

  2. identified Jul 04, 2022, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 04, 2022, 08:00 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 04, 2022, 09:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 04, 2022, 09:31 PM UTC

    This incident has been resolved.