OnApp incident

We are experiencing major outage for CDN debug, CDN backend service and CDN Config generation service

Critical Resolved View vendor source →

OnApp experienced a critical incident on June 30, 2023 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 11:58 AM UTC
Resolved
Jun 30, 2023, 12:57 PM UTC
Duration
58m
Detected by Pingoru
Jun 30, 2023, 11:58 AM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN Debug Availability

Update timeline

  1. investigating Jun 30, 2023, 11:58 AM UTC

    We are currently investigating this issue.

  2. identified Jun 30, 2023, 11:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 30, 2023, 12:02 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jun 30, 2023, 12:10 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 30, 2023, 12:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 30, 2023, 12:57 PM UTC

    This incident has been resolved.