OnApp incident

We are experiencing issue with our core servers

Critical Resolved View vendor source →

OnApp experienced a critical incident on July 7, 2023 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2023, 11:00 AM UTC
Resolved
Jul 07, 2023, 01:03 PM UTC
Duration
2h 2m
Detected by Pingoru
Jul 07, 2023, 11:00 AM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationDashboard AvailabilityPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN Debug AvailabilitySSL Availability

Update timeline

  1. investigating Jul 07, 2023, 11:00 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 07, 2023, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 07, 2023, 01:03 PM UTC

    This incident has been resolved.