OnApp incident

We are experiencing degraded performance with CDN Config Generation

Critical Resolved View vendor source →

OnApp experienced a critical incident on August 31, 2023 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2023, 06:18 PM UTC
Resolved
Sep 01, 2023, 12:11 AM UTC
Duration
5h 52m
Detected by Pingoru
Aug 31, 2023, 06:18 PM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationPurge & Prefetch AvailabilityCDN Reporting Availability

Update timeline

  1. investigating Aug 31, 2023, 06:18 PM UTC

    We are currently investigating this issue.

  2. identified Aug 31, 2023, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 31, 2023, 08:17 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 31, 2023, 10:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 01, 2023, 12:05 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 01, 2023, 12:11 AM UTC

    This incident has been resolved.