OnApp incident

CDN Core Server failure

Major Resolved View vendor source →

OnApp experienced a major incident on June 14, 2024 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2024, 08:50 PM UTC
Resolved
Jun 15, 2024, 03:11 AM UTC
Duration
6h 21m
Detected by Pingoru
Jun 14, 2024, 08:50 PM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationDashboard AvailabilityPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN MonitoringCDN Debug Availability

Update timeline

  1. investigating Jun 14, 2024, 08:50 PM UTC

    We are currently investigating this issue.

  2. identified Jun 14, 2024, 09:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 15, 2024, 12:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 15, 2024, 03:11 AM UTC

    This incident has been resolved.