OnApp incident

CDN core servers are down

Major Resolved View vendor source →

OnApp experienced a major incident on October 29, 2024 affecting CDN API Availability and CDN Back End Service and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 12:41 AM UTC
Resolved
Oct 29, 2024, 03:51 AM UTC
Duration
3h 9m
Detected by Pingoru
Oct 29, 2024, 12:41 AM UTC

Affected components

CDN API AvailabilityCDN Back End ServiceCDN Config GenerationDashboard AvailabilityPurge & Prefetch AvailabilityCDN Reporting AvailabilityCDN MonitoringCDN Debug Availability

Update timeline

  1. investigating Oct 29, 2024, 12:41 AM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2024, 12:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 29, 2024, 12:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 29, 2024, 03:51 AM UTC

    This incident has been resolved.