Omnivore experienced a minor incident on May 15, 2023 affecting Aloha Cloud Connect, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 15, 2023, 01:59 PM UTC
Beginning around 12:12 UTC, we began seeing an increased number of errors when calling the NCR CloudConnect API impacting Tickets, Employee, and Job reads. All API calls may present stale data. Webhooks may also be delayed. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved May 15, 2023, 08:56 PM UTC
At 17:30 UTC, the NCR CloudConnect API began responding to requests successfully. Error rates have returned to nominal rates. We will continue to monitor the success of calls to the NCR CloudConnect API.