Omnivore experienced a minor incident on August 9, 2023 affecting Aloha Cloud Connect, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 09, 2023, 05:28 PM UTC
Beginning around 17:15 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. Static data populated by background tasks may become stale. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved Aug 09, 2023, 05:45 PM UTC
At 17:35 UTC, we began seeing successful calls to the NCR CloudConnect API. We will continue to monitor the success of calls to the NCR CloudConnect API.