Omnivore experienced a major incident on October 20, 2023 affecting Lavu, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2023, 06:28 PM UTC
Beginning around 18:27 UTC, we began seeing an increased number of errors when calling the Lavu API. API calls to fetch ticket data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are currently investigating the root cause.
- monitoring Oct 20, 2023, 06:41 PM UTC
The Lavu API is currently experiencing an outage. Please see their status page for details: https://status.lavu.com. We will continue to monitor until access to the Lavu API has been restored. There are no further technical actions we can take at this time.
- resolved Oct 20, 2023, 07:36 PM UTC
The Lavu API outage was resolved around 19:00 UTC. All Omnivore API calls and webhooks involving Lavu Locations have returned to normal operation.