Omnivore experienced a minor incident on January 27, 2024 affecting Brink, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 27, 2024, 04:53 PM UTC
Beginning around 16:50 UTC, we began seeing an increased number of timeouts when calling the Brink API impacting our Brink Locations. API calls to fetch Tickets will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- monitoring Jan 27, 2024, 05:05 PM UTC
After further investigation, we have found that the timeouts are only happening when making calls to https://api22.brinkpos.net. All other Brink hosts seem to be operational.
- resolved Jan 27, 2024, 05:38 PM UTC
Error rates returned to normal levels around 17:20 UTC. We will continue to monitor for any further increases.