Omnivore experienced a notice incident on January 30, 2024 affecting Aloha Cloud Connect, lasting 6d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 30, 2024, 01:22 PM UTC
Beginning around 8:21 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved Feb 05, 2024, 10:58 PM UTC
Error rates returned to normal levels around 20:58 UTC. We will continue to monitor for any further increases.