Omnivore experienced a major incident on February 15, 2024 affecting Brink, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Brink
Update timeline
- monitoring Feb 15, 2024, 08:07 AM UTC
Beginning around 07:40, we began seeing an increased number of errors when calling the Brink API impacting ticket reads and clock entries. API calls to ticket reads and clock entries will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our Brink contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.
- resolved Feb 15, 2024, 09:19 AM UTC
Around 9:15 UTC Brink API calls began to succeed.