Omnivore incident

NCR CloudConnect API - Increased error rate

Critical Resolved View vendor source →

Omnivore experienced a critical incident on April 9, 2024 affecting Aloha Cloud Connect, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2024, 12:27 AM UTC
Resolved
Apr 09, 2024, 02:40 AM UTC
Duration
2h 13m
Detected by Pingoru
Apr 09, 2024, 12:27 AM UTC

Affected components

Aloha Cloud Connect

Update timeline

  1. monitoring Apr 09, 2024, 12:27 AM UTC

    Beginning around 00:00 UTC, we began seeing an increased number of timeouts when calling the NCR CloudConnect API impacting ticket and clock entry reads. API calls to fetch ticket and clock entry data will likely fail at an increased rate and webhooks may be delayed until service is restored. We are reaching out to our NCR contacts. We will continue to monitor for the issue to resolve. There are no further technical actions we can take to resolve the issue at this time.

  2. resolved Apr 09, 2024, 02:40 AM UTC

    Beginning around 02:26 UTC, calls to the NCR CloudConnect API began to succeed.