Omnivore experienced a critical incident on January 12, 2024 affecting Lavu, lasting 138d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 12, 2024, 09:38 PM UTC
Beginning around 21:26 UTC at the request of Lavu we have disabled webhooks and background processing for Lavu locations to aid in Lavu's outage recovery. During this time Webhooks will be delayed and data may become stale.
- monitoring Jan 12, 2024, 09:53 PM UTC
At around 21:47 UTC we were asked by Lavu to take further steps to prevent calls to their services. As such, we are taking action to set all Omnivore Lavu locations offline.
- monitoring Jan 12, 2024, 10:14 PM UTC
At this time we are not expecting a resolution until at least Tuesday Jan 16th.
- monitoring Feb 05, 2024, 06:26 PM UTC
The Lavu team has communicated that they are targeting a fix for end of Q1 or early Q2.
- resolved May 29, 2024, 09:58 PM UTC
With help from the Lavu team, connectivity has been restored for all Lavu Locations with Apps attached.