Omnivore incident

Brink API - Increased Error Rate for Ticket Calls

Major Resolved View vendor source →

Omnivore experienced a major incident on September 6, 2024 affecting Brink, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2024, 07:55 PM UTC
Resolved
Sep 06, 2024, 09:31 PM UTC
Duration
1h 35m
Detected by Pingoru
Sep 06, 2024, 07:55 PM UTC

Affected components

Brink

Update timeline

  1. monitoring Sep 06, 2024, 07:55 PM UTC

    Starting at 18:25 UTC, we began seeing an increased number of errors when calling the Brink API, impacting ticket reads. API calls to ticket reads will likely fail at an increased rate and webhooks may be delayed until service returns to normal operation. So far, this seems isolated to a single Brink host. We have reached out to our Brink contacts and will continue to monitor until the situation is resolved. There are no other technical actions we can take to resolve the issue at this time.

  2. resolved Sep 06, 2024, 09:31 PM UTC

    We have observed Brink API calls return to their normal success levels for the past hour. Functionality of dependent systems have returned to normal.