Omnivore incident

Omnivore API - Ticket Writes Failing

Critical Resolved View vendor source →

Omnivore experienced a critical incident on November 21, 2024 affecting API, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 07:47 PM UTC
Resolved
Nov 21, 2024, 07:59 PM UTC
Duration
12m
Detected by Pingoru
Nov 21, 2024, 07:47 PM UTC

Affected components

API

Update timeline

  1. identified Nov 21, 2024, 07:47 PM UTC

    We have identified an issue where writes to the Omnivore API are failing 100% of the time. We are implementing actions to recover. During this time, API reads will still function normally. We will provide updates as they are available.

  2. monitoring Nov 21, 2024, 07:53 PM UTC

    We have implemented a fix and are observing successful API writes. We will continue to monitor.

  3. resolved Nov 21, 2024, 07:59 PM UTC

    API has resumed normal functionality