Omnilert incident

SMTP Trigger Issue

Minor Resolved View vendor source →

Omnilert experienced a minor incident on February 20, 2019 affecting SMTP, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2019, 01:06 AM UTC
Resolved
Feb 20, 2019, 02:43 AM UTC
Duration
1h 37m
Detected by Pingoru
Feb 20, 2019, 01:06 AM UTC

Affected components

SMTP

Update timeline

  1. investigating Feb 20, 2019, 01:06 AM UTC

    Omnilert engineers are investigating reports of issues processing SMTP (Email) Triggers at this time. This issue impacts the triggered launch of scenarios via SMTP (Email). Other services are not impacted. We will update this ticket as more information becomes available.

  2. monitoring Feb 20, 2019, 01:51 AM UTC

    A fix has been implemented and we are monitoring the results. SMTP Email triggers should be back to full, normal performance.

  3. resolved Feb 20, 2019, 02:43 AM UTC

    This incident has been resolved.