Omnilert experienced a major incident on May 31, 2020 affecting Voice, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Voice
Update timeline
- investigating May 31, 2020, 01:12 AM UTC
Omnilert engineers are investigating an ongoing issue with delivery for Voice call delivery. We will update this status as more information becomes available. Impact on Service: Voice calls may be delayed or not delivered
- identified May 31, 2020, 02:05 AM UTC
The issue has been identified and Omnilert engineers are working with our downstream partners to restore the voice calling services. (Other delivery endpoints remain unimpacted.)
- resolved May 31, 2020, 05:31 AM UTC
Voice service has been fully restored. Please note that messages sent during the service interruption will not be re-tried.