Omnilert incident
Shibboleth/SAML login issue for Subscriber Logins
Omnilert experienced a minor incident on January 4, 2021 affecting Shibboleth, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Shibboleth
Update timeline
- investigating Jan 04, 2021, 03:21 PM UTC
Omnilert is currently investigating intermittent issues with subscriber logins via Shibboleth/SAML. Impact on Services: Subscribers who use single sign-on via SAML may not be able to log into the subscriber portal. Administrator logins are not impacted.
- investigating Jan 04, 2021, 04:10 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 04, 2021, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 04, 2021, 06:25 PM UTC
This issue has been fully resolved and no further issues with SAML logins have been detected.