Omnilert experienced a minor incident on December 22, 2021 affecting Mobile App (Instant Browser App) and FTP Upload Process and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 22, 2021, 02:12 PM UTC
Omnilert has observed degraded/unavailable services for the Mobile App endpoints. The issues have been traced to issues at the primary web hosting provider (AWS) and are actively being resolved. Services/endpoints impacted: Omnilert Mobile App (iOS Android and mobile web) Incident start time: ~07:12 EST 12/22/2021
- identified Dec 22, 2021, 02:19 PM UTC
We are continuing to review this incident and see that extended SMS (links to view the full message content on the web) are also impacted by this ongoing issue at AWS. As such, we've extended this notice to include a 'degraded performance' status for the SMS endpoint at this time. We will continue to monitor and update this incident as more information becomes available.
- identified Dec 22, 2021, 02:37 PM UTC
We have also observed issues connecting to Omnilert's inbound FTP servers for file transfers and have added "FTP Upload Process" to our list of affected services for this incident accordingly.
- monitoring Dec 22, 2021, 03:08 PM UTC
Omnilert engineers have observed that messaging traffic and Omnilert app performance appears fully functional and have had their status updated accordingly. Inbound FTP services have also been restored at this time. We will monitor for any further issues and close this status incident if no further problems have been observed. Incident end time: ~9:45 AM EST
- resolved Dec 22, 2021, 05:34 PM UTC
This incident has been resolved.