Omnilert incident

Omnilert Mobile App connectivity issues

Major Resolved View vendor source →

Omnilert experienced a major incident on June 13, 2023 affecting Mobile App (Instant Browser App) and Mobile App (Native iOS/Android), lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:41 PM UTC
Resolved
Jun 13, 2023, 09:15 PM UTC
Duration
1h 34m
Detected by Pingoru
Jun 13, 2023, 07:41 PM UTC

Affected components

Mobile App (Instant Browser App)Mobile App (Native iOS/Android)

Update timeline

  1. investigating Jun 13, 2023, 07:41 PM UTC

    Omnilert engineers are investigating issues accessing the Omnilert Mobile App endpoints (web and native iOS/Android) for subscribers.

  2. resolved Jun 13, 2023, 09:15 PM UTC

    This issue has been resolved. The root problem had been identified as related to issues at our cloud network provider (Amazon Web Services). Those issues have now been reported as resolved. Omnilert's engineers have confirmed that all services are now working as normal.