Omni Analytics Outage History

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Omni Analytics had 28 outages in the last 2 years totaling 8h 40m of downtime — averaging 1.2 incidents per month.

There were 28 Omni Analytics outages since October 1, 2024 totaling 8h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.omniapp.co

Critical October 18, 2024

Model and Query Loading Failures in East USA

Detected by Pingoru
Oct 18, 2024, 03:08 PM UTC
Resolved
Oct 18, 2024, 08:50 PM UTC
Duration
5h 41m
Affected: EastUsa
Timeline · 4 updates
  1. investigating Oct 18, 2024, 03:08 PM UTC

    Reports and new analyses are loading slowly or failing to load in our East USA environment, our team is investigating.

  2. monitoring Oct 18, 2024, 04:02 PM UTC

    We have isolated and mitigated the issue, and our engineers are actively working on changes to prevent a similar issue going forward. We will continue to monitor the system.

  3. monitoring Oct 18, 2024, 06:47 PM UTC

    The service has remained stable since mitigating the issue. Our team is continuing to monitor and expects to release a fix shortly to ensure the issue does not recur.

  4. resolved Oct 18, 2024, 08:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2024

Query Execution Delays in Ireland Region

Detected by Pingoru
Oct 14, 2024, 01:02 PM UTC
Resolved
Oct 14, 2024, 04:01 PM UTC
Duration
2h 58m
Affected: Ireland
Timeline · 2 updates
  1. monitoring Oct 14, 2024, 01:02 PM UTC

    Some Snowflake regions in EU are experiencing slow queries due to an incident, causing contention for Omni query execution. We are scaling to accommodate. Details on the Snowflake incident are here: https://status.snowflake.com/incidents/5h86jfh44gsp

  2. resolved Oct 14, 2024, 04:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 1, 2024

Degraded Performance in US Region

Detected by Pingoru
Oct 01, 2024, 04:09 PM UTC
Resolved
Oct 01, 2024, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 01, 2024, 04:09 PM UTC

    Users began experiencing intermittent request failures starting at approximately 6:32am PDT. Omni engineers replaced a single instance of a service that had become unresponsive, and operations returned to normal by 7:05am PDT. Work is ongoing to prevent this issue from recurring.

Read the full incident report →