Omni Analytics experienced a minor incident on December 15, 2025 affecting EastUsa and Ireland and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 08:12 PM UTC
We are currently investigating reports that some users are encountering "Internal Server Error" (500) when attempting to load certain dashboards. Our engineering team is actively investigating the root cause and is initiating a rollback of the recent deployment. We apologize for the disruption and will provide an update shortly.
- investigating Dec 15, 2025, 08:23 PM UTC
We are continuing to investigate this issue.
- investigating Dec 15, 2025, 08:29 PM UTC
We are continuing to investigate this issue.
- identified Dec 15, 2025, 08:38 PM UTC
The team has identified the cause of the issue as being related to timeframes in drill fields. A fix is in progress.
- monitoring Dec 15, 2025, 08:58 PM UTC
A fix has been released, and previously erroring dashboards are now loading successfully. We are continuing to monitor the incident to make sure there are no remaining issues for our users.
- resolved Dec 15, 2025, 09:31 PM UTC
This incident has been resolved.