Omni Analytics experienced a critical incident on October 19, 2026 affecting EastUsa, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 07:26 PM UTC
We are currently experiencing degraded performance and intermittent outages on the Omni application. The team is actively investigating.
- identified Oct 19, 2026, 07:50 PM UTC
The application has stabilized and we have not seen slowness or outages in the last 15 minutes, and we have also identified a candidate root cause and are currently working to mitigate.
- monitoring Oct 19, 2026, 07:58 PM UTC
We’ve identified an issue in the service that powers workbooks and dashboards. It caused some requests to get stuck, making those features slow or unavailable. Service has fully stabilized, and we’re monitoring it while we work on a fix, expected to land this afternoon.
- resolved Oct 19, 2026, 10:35 PM UTC
The issue is now fully resolved and mitigated, we've deployed a fix to stabilize simultaneous requests that could block one another, which caused Omni to become unresponsive earlier.