Omnea experienced a minor incident on September 4, 2025 affecting Omnea Platform, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Omnea Platform
Update timeline
- identified Sep 04, 2025, 09:44 AM UTC
We have identified some degraded performance in isolated parts of the platform when loading certain configuration pages. This can lead to taking additional time to load the page, or needing to refresh the page entirely due to timeout depending on user network speed. We are working with a third-party database provider to resolve this issue.
- monitoring Sep 04, 2025, 10:30 AM UTC
A fix has been implemented and we are monitoring the results to ensure continued good performance.
- resolved Sep 04, 2025, 12:55 PM UTC
All pages are showing a consistent return to full performance.