Omnea incident
Multiple Services affected due to global AWS Outage
Omnea experienced a major incident on October 20, 2025 affecting Omnea Platform, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:35 AM UTC
A regional AWS outage has affected certain parts of the Omnea service. Whilst the Omnea main platform functionality is still running, functionality that leverages third-party services such as SSO, notifications, and file imports, are currently experiencing degraded performance.
- monitoring Oct 20, 2025, 09:40 AM UTC
The AWS regional outage continues to recover. Third-party services such as SSO login functionality has now been restored, and most users should be able to sign in as normal. There will likely be a backlog of notifications and processing caused by this disruption, so we will continue to monitor, and provide another update once all systems are confirmed as fully operational.
- monitoring Oct 20, 2025, 09:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 01:05 PM UTC
Monitoring has shown no further degradation. The third-party services affected by the AWS outage are showing a return to operational status.