Omnea experienced a major incident on February 16, 2026 affecting Omnea Platform, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 16, 2026, 04:12 PM UTC
Users are seeing escalated page load failures. We have already identified the issue and have a resolution fix in progress.
- resolved Feb 16, 2026, 04:30 PM UTC
The failure cause has been resolved. This issue was caused by an application version mismatch during deployment, where a frontend change deployed before dependent backend configuration updates had fully applied. That created a temporary incompatibility between the frontend and backend, which resulted in errors for authenticated users to access their own data. We mitigated the issue by reverting the change and have now implemented tighter deployment staging controls, compatibility validation for dependent changes, and faster rollback mechanisms to prevent recurrence and shorten future recovery time.