Omnea experienced a major incident on March 10, 2026 affecting Omnea Platform, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Omnea Platform
Update timeline
- investigating Mar 10, 2026, 02:37 PM UTC
Users are having issues authorising when signing in. We're investigating the root cause.
- resolved Mar 10, 2026, 02:47 PM UTC
The issue is resolved. A spike in authorization requests exceeded our configured throughput limit. We intentionally throttled this spike due to pre-configured limits, however the requests failed to recover correctly because that failure was cached, which prolonged the impact until those instances were restarted. We have now mitigated the issue by deploying a follow-up change to ensure startup configuration failures are retried safely rather than persisted.