Omnea experienced a minor incident on July 13, 2026 affecting Omnea Platform, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 11:48 AM UTC
Some customers are seeing an escalated number of task errors. These errors are clearing when retried, however we are investigating the root cause of the initial intermittent errors. Most tasks should be unaffected, and any errored tasks should retry successfully shortly.
- identified Jul 13, 2026, 11:54 AM UTC
Fix in progress to re-route the proportion of traffic causing escalated error volume. This should eradicate any general performance impact.
- monitoring Jul 13, 2026, 12:02 PM UTC
Errored traffic has been re-routed. We're monitoring to ensure failed tasks are cleared across environments.
- resolved Jul 13, 2026, 12:10 PM UTC
Confirmed errored tasks are no longer above the expected rate. We will continue to monitor environments to ensure errored tasks are successfully retrying without intervention.