Omnea incident
Downstream SSO provider issue may cause certain users to have issues logging in
Omnea experienced a minor incident on July 16, 2026 affecting Omnea Platform, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:47 AM UTC
A downstream provider (https://status.workos.com/) are seeing elevated error rates. We are investigating if any Omnea users will see knock on effects. Exact impact will depend on login method and IdP used.
- identified Jul 16, 2026, 09:00 AM UTC
The downstream provider issue is being caused by a further downstream AWS Cloudfront outage causing widespread internet outages across the globe. Our team is monitoring those incidents to minimise effect on Omnea services.
- identified Jul 16, 2026, 09:26 AM UTC
At present, we've confirmed that the AWS Cloudfront global outage is not affecting core Omnea services outside of certain IdP login issues. Our team is continuing to monitor the downstream status in case of further degradation.
- monitoring Jul 16, 2026, 10:21 AM UTC
We've seen no further issues and confirmed Omnea can withstand further degradation to the AWS VPC Origins feature that is currently undergoing an outage. We've also re-routed login to avoid the degraded downstream areas so fewer users should see any IdP issues either. If you still experience login issues please reach out to support in-app (not gated by login).
- resolved Jul 16, 2026, 01:44 PM UTC
The downstream AWS Cloudfront outage has been marked as resolved. Monitoring confirmed no further effect on the Omnea platform.