Ometria experienced a minor incident on March 19, 2023 affecting Application / UI, lasting 16h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Application / UI
Update timeline
- identified Mar 19, 2023, 04:03 PM UTC
Users may see a delay in the data available in reporting. We have identified the cause and are working towards a resolution.
- monitoring Mar 19, 2023, 08:43 PM UTC
An issue was identified with a third-party partner, and they have since made the needed changes to restore the relevant services. We are now in a stage of monitoring to ensure we are back to a fully operational service.
- resolved Mar 20, 2023, 08:55 AM UTC
The delay previously reported is no longer present, we have successfully monitored and can report this is back to working as expected. If you should experience issues with reporting, please raise a support ticket.