Ometria incident

Application data might not display, API not availible

Major Resolved View vendor source →

Ometria experienced a major incident on March 31, 2023 affecting Application / UI and APIs, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 07:55 AM UTC
Resolved
Mar 31, 2023, 08:42 AM UTC
Duration
47m
Detected by Pingoru
Mar 31, 2023, 07:55 AM UTC

Affected components

Application / UIAPIs

Update timeline

  1. identified Mar 31, 2023, 07:55 AM UTC

    We are receiving reports that various screens within the application including but not limited to Campaigns > Automation and Realtime dashboard campaigns are not showing data for some clients. The API may not be accepting requests. We can replicate this and are working to get this resolved as quickly as possible.

  2. identified Mar 31, 2023, 08:02 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 31, 2023, 08:19 AM UTC

    A fix has been implemented and we are currently monitoring performance.

  4. resolved Mar 31, 2023, 08:42 AM UTC

    This incident has now been resolved. Both the application and the API have full functionality again. Any API calls that were not accepted will need to be resent.