Ometria incident

Delays in ingesting order data impacting realtime dashboard

Minor Resolved View vendor source →

Ometria experienced a minor incident on May 31, 2023 affecting Application / UI, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2023, 04:08 PM UTC
Resolved
May 31, 2023, 06:13 PM UTC
Duration
2h 4m
Detected by Pingoru
May 31, 2023, 04:08 PM UTC

Affected components

Application / UI

Update timeline

  1. identified May 31, 2023, 04:08 PM UTC

    Some clients using Adobe Commerce/Magento or Shopify extensions may be experiencing a delay in ingestion impacting Real Time Dashboard.

  2. monitoring May 31, 2023, 05:30 PM UTC

    A fix has been implemented, we are currently monitoring the results.

  3. resolved May 31, 2023, 06:13 PM UTC

    This incident has been resolved.