Ometria experienced a major incident on July 3, 2023 affecting Application / UI, lasting 22h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Application / UI
Update timeline
- investigating Jul 03, 2023, 10:39 AM UTC
We are currently investigating reports of data exports taking longer than normal to complete.
- monitoring Jul 03, 2023, 01:28 PM UTC
A fix has been deployed and we are monitoring the result. If you are continuing to see export times that are significantly longer than normal, please contact support.
- monitoring Jul 03, 2023, 04:46 PM UTC
Further mitigation has been put in place to keep the effects of this to a minimum.
- resolved Jul 04, 2023, 09:13 AM UTC
The issue has been resolved, and data exports are now operating as expected.