Ometria incident

Unable to publish Automation campaign when using hard-coded coupons

Major Resolved View vendor source →

Ometria experienced a major incident on July 3, 2023 affecting Automation messages - Welcome campaigns and Automation messages - other, lasting 20h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2023, 04:45 PM UTC
Resolved
Jul 04, 2023, 01:28 PM UTC
Duration
20h 42m
Detected by Pingoru
Jul 03, 2023, 04:45 PM UTC

Affected components

Automation messages - Welcome campaignsAutomation messages - other

Update timeline

  1. investigating Jul 03, 2023, 04:45 PM UTC

    We are currently investigating an issue with publishing Automation campaigns when using hard-coded coupons.

  2. identified Jul 04, 2023, 11:13 AM UTC

    The cause of this issue has been identified and a fix is being applied

  3. monitoring Jul 04, 2023, 11:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 04, 2023, 01:28 PM UTC

    This incident has been resolved.