Ometria experienced a major incident on April 5, 2023 affecting Broadcast messages and Automation messages - Welcome campaigns and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 05, 2023, 08:40 AM UTC
We have identified an issue that is causing the 'View in Browser' links and Automation activity previews to not load successfully. A fix has been implemented for emails sent after 07:30 UTC while we work on restoring the functionality historically.
- monitoring Apr 05, 2023, 10:25 PM UTC
A fix has been released for emails sent in the last 7 days, we are continuing to work on restoring the availability of opening emails in browsers for the last 28 days.
- investigating Apr 06, 2023, 08:42 AM UTC
We are investigating further issues with the View in Browser links showing expired messages.
- monitoring Apr 06, 2023, 01:05 PM UTC
A fix has been implemented for View in Browser links to work as expected for emails sent post 8am UTC today, our engineers are working on restoring the historical emails for the last 28 days.
- monitoring Apr 06, 2023, 03:09 PM UTC
We have restored the View in Browser functionality for all emails sent from 20th March until today. This functionality will work as expected in all new emails. We are continuing to work to restore this functionality for emails sent within the past 28 days before 20th March
- resolved Apr 06, 2023, 04:30 PM UTC
This incident has been fully resolved. Functionality has been returned for all emails sent in the last 28 days.