Ometria incident

Delay in segments refreshing

Major Resolved View vendor source →

Ometria experienced a major incident on May 18, 2023 affecting Broadcast messages and Automation messages - Welcome campaigns and 1 more component, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
May 18, 2023, 05:13 PM UTC
Resolved
May 20, 2023, 02:13 PM UTC
Duration
1d 20h
Detected by Pingoru
May 18, 2023, 05:13 PM UTC

Affected components

Broadcast messagesAutomation messages - Welcome campaignsAutomation messages - otherApplication / UI

Update timeline

  1. identified May 18, 2023, 05:13 PM UTC

    We have identified an issue causing a delay in segments refreshing. You may see delayed refreshing of segments when viewing reports and campaign targeting.

  2. monitoring May 18, 2023, 05:23 PM UTC

    Measures have been deployed to process the segment delays, and we are actively monitoring the progress

  3. monitoring May 19, 2023, 05:18 PM UTC

    We are continuing to monitor and the backlog is processing as expected.

  4. monitoring May 19, 2023, 05:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 20, 2023, 02:13 PM UTC

    This incident has been resolved.