Ometria incident

Transactional Emails Not Delivered

Major Resolved View vendor source →

Ometria experienced a major incident on May 25, 2023 affecting Transactional messages, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2023, 12:20 PM UTC
Resolved
May 25, 2023, 05:35 PM UTC
Duration
5h 14m
Detected by Pingoru
May 25, 2023, 12:20 PM UTC

Affected components

Transactional messages

Update timeline

  1. investigating May 25, 2023, 12:20 PM UTC

    We are currently investigating an issue with Transactional Emails not being delivered.

  2. monitoring May 25, 2023, 12:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 25, 2023, 03:33 PM UTC

    We are continuing to monitor, any previously affected Transactional Emails are being sent.

  4. resolved May 25, 2023, 05:35 PM UTC

    All transactional emails that were previously affected have now been sent. The issue is now fully resolved.