Ometria incident

Ingestion delay

Minor Resolved View vendor source →

Ometria experienced a minor incident on June 29, 2023 affecting Automation messages - Welcome campaigns and Automation messages - other and 1 more component, lasting 19h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2023, 01:45 PM UTC
Resolved
Jun 30, 2023, 09:20 AM UTC
Duration
19h 34m
Detected by Pingoru
Jun 29, 2023, 01:45 PM UTC

Affected components

Automation messages - Welcome campaignsAutomation messages - otherApplication / UIJavaScript tracker

Update timeline

  1. monitoring Jun 29, 2023, 01:45 PM UTC

    We have identified record ingestion delays. We have implemented a fix and are closely monitoring the progress.

  2. monitoring Jun 29, 2023, 03:00 PM UTC

    We are continuing to monitor the backlog which is processing as expected. While the data is being ingested, there will be a subset of automation sends and JS tracking events which will be queued and processed as part of the process.

  3. resolved Jun 30, 2023, 09:20 AM UTC

    We can confirm that the data backlog has now been fully processed.