Ometria incident

Ingestion delays

Major Resolved View vendor source →

Ometria experienced a major incident on May 25, 2025 affecting Transactional messages and Broadcast messages and 1 more component, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2025, 11:51 AM UTC
Resolved
May 25, 2025, 04:48 PM UTC
Duration
4h 56m
Detected by Pingoru
May 25, 2025, 11:51 AM UTC

Affected components

Transactional messagesBroadcast messagesAutomation messages - Welcome campaignsAutomation messages - otherAPIs

Update timeline

  1. investigating May 25, 2025, 11:51 AM UTC

    We are currently investigating the issue.

  2. monitoring May 25, 2025, 03:39 PM UTC

    A fix was implemented, and we are monitoring results.

  3. resolved May 25, 2025, 04:48 PM UTC

    This incident has been resolved.