Ometria incident
Service Status Update – Investigation in Progress
Ometria experienced a minor incident on November 7, 2025 affecting Automation messages - Welcome campaigns and Automation messages - other, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 07, 2025, 10:46 AM UTC
Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.
- monitoring Nov 07, 2025, 11:28 AM UTC
Hello, Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well. We will provide further updates as progress is made.
- investigating Nov 07, 2025, 03:21 PM UTC
Hello, Ometria can now confirm the fix was successful and all systems are operational. Thank you for your patience as we resolved this issue.
- resolved Nov 07, 2025, 03:22 PM UTC
This incident has been resolved.