Ometria experienced a major incident on January 4, 2026 affecting Automation messages - other, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Automation messages - other
Update timeline
- investigating Jan 04, 2026, 10:58 AM UTC
Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.
- identified Jan 04, 2026, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 04, 2026, 02:33 PM UTC
Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent.
- resolved Jan 04, 2026, 05:21 PM UTC
Issue resolved, all messages sent.