OleeAi incident
A fix has been implemented, and we are currently monitoring the Management Platform
OleeAi experienced a minor incident on August 21, 2026 affecting Chat & Messaging API and Chat Engine & Orchestration, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 11:01 AM UTC
Status: Investigating We are currently investigating a reported issue affecting the Management Platform. Our engineering team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available. Affected components Chat Engine & Orchestration (Degraded performance) Chat & Messaging API (Degraded performance)
- identified Aug 21, 2026, 11:03 AM UTC
Status: Identified We have identified the issue affecting the Management Platform and are actively working on a resolution. We appreciate your patience and will provide another update as soon as possible. Affected components Chat & Messaging API (Degraded performance) Chat Engine & Orchestration (Degraded performance)
- monitoring Aug 21, 2026, 11:52 AM UTC
Status: Monitoring A fix has been implemented, and we are currently monitoring the Management Platform to ensure services remain stable. Thank you for your patience. Affected components Chat & Messaging API (Degraded performance) Chat Engine & Orchestration (Degraded performance)
- resolved Aug 21, 2026, 11:58 AM UTC
Status: Resolved The issue affecting the Management Platform has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to resolve the issue. Affected components Chat & Messaging API (Operational) Chat Engine & Orchestration (Operational)