Okta incident
Push Notifications for Android users are not received
Okta experienced a minor incident on June 12, 2025 affecting okta.com cell 6 and okta.com cell 9 and 1 more component, lasting 13d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 12, 2025, 05:50 PM UTC
Android Okta Verify end-users may not receive push notifications due to a third-party outage. Launching Android Okta Verify manually will allow authentication. Okta will provide an update as it becomes available.
- resolved Jun 12, 2025, 08:06 PM UTC
Okta monitoring shows push notifications on Android Okta Verify due to a third-party outage have recovered. Additional root cause information will be available within 10 Business days.
- resolved Jun 25, 2025, 08:07 PM UTC
The following is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. Timing: Incident start: June 12, 2025, 10:50 AM PT Incident resolved: June 12, 2025, 12:15 PM PT Detection: Okta Engineering noticed errors related to this feature on June 12, 2025. Impact: During this outage, Android users attempting to authenticate via Push would not receive a push notification on their device and would be required to open Okta Verify to complete authentication. Summary: Google Cloud Services confirmed disruptions to their services (including those necessary for the delivery of Android push notifications) that were resolved on June 12, 2025, at 13:49 PT. More details, as provided by Google, can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW.