Okta experienced a major incident on September 19, 2024 affecting okta-emea.com cell 1 and okta.com cell 1 and 1 more component, lasting 356d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Sep 19, 2024, 03:10 PM UTC
Okta is currently experiencing an issue with the service. We are actively investigating and will update this message with more information as soon as we have it.
- resolved Sep 19, 2024, 03:27 PM UTC
Customers with the early access feature "Same-Device Enrollment for Okta FastPass" are not able to enroll Okta Verify accounts via QR code or SMS. Okta System Logs will indicate that the enrollment is successful, but the account will not be added to the Okta Verify app due to an error "Operation Failed—unknown ('E0000191')." Okta Engineering teams are working to mitigate the issue. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- resolved Sep 19, 2024, 03:55 PM UTC
Customers with the early access feature "Same-Device Enrollment for Okta FastPass" are not able to enroll Okta Verify accounts via QR code or SMS. Users in impacted orgs that attempt to enroll receive an error "Operation Failed—unknown ('E0000191')." Okta Engineering has isolated the issue and has disabled “Same-Device Enrollment for Okta FastPass." We are seeing the error rates subside and will continue to monitor the situation. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- resolved Sep 19, 2024, 04:21 PM UTC
Customers with the early access feature "Same-Device Enrollment for Okta FastPass" are not able to enroll Okta Verify accounts via QR code or SMS. Users in impacted orgs that attempt to enroll receive an error "Operation Failed—unknown ('E0000191')." Okta Engineering has isolated the issue and has disabled “Same-Device Enrollment for Okta FastPass" in all cells other than OK11 (which is currently underway). We continue to see the error rates subside and will continue to monitor the situation. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
- resolved Sep 19, 2024, 04:31 PM UTC
Customers with the early access feature "Same-Device Enrollment for Okta FastPass" were not able to enroll Okta Verify accounts via QR code or SMS. Users in impacted orgs that attempt to enroll were shown an error "Operation Failed—unknown ('E0000191')." This issue impacting Okta Verify Enrollment has been addressed. Additional root cause information will be available within 5 Business days.
- resolved Sep 27, 2024, 12:46 AM UTC
We sincerely apologize for any impact this incident has caused you, your business, and your customers. At Okta, trust and transparency are our top priorities. The facts regarding this incident are outlined below. We are committed to implementing improvements to the service to prevent future occurrences of this incident. Detection and Impact: On September 19th, at 1:22 AM PT, Okta began receiving customer reports about issues encountered when adding a new account using Okta Verify on their mobile devices. At the time, some customers attempting to enroll a device using Okta Verify would receive an error on the device upon completing the process even though the end user dashboard would show the device as enrolled. Root Cause Summary: Okta determined that a change to the new ‘same device enrollment flow’ was causing other enrollment flows (email, QR Code) to fail due to a cached transaction handle interfering with the usage of the current session's transaction handle. This impacted only customers who enabled the Early Access feature “Same-Device Enrollment for Okta FastPass” for their organization. Remediation Steps: After confirming the details of the incident and successfully reproducing the error, Okta rolled back the feature flag for the orgs that had enabled this feature, and the issue was resolved at 9:25 AM PT on September 19th. We have resolved the defective code and rolled out the Same-Device Enrollment feature back to Self-Service Early Access so customers can turn it back on. Please refer to the knowledge base article for more details: https://support.okta.com/help/s/article/same-device-enrollment-for-okta-fastpass Preventative Actions: Okta is reviewing and adding additional test automation coverage for this functionality. Additionally, processes are being reviewed to ensure the issue does not occur again. Duration (# of minutes): 2,728