Okta experienced a minor incident on September 22, 2025 affecting okta-emea.com cell 1 and okta.com cell 1 and 1 more component, lasting 15d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Sep 22, 2025, 12:30 PM UTC
At 9/22/2025 5:30 AM PT, the Workflows Automation and Extensibility team became aware of an issue with connectivity to our Workflows service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, US Cell 7, APJ Cell 1, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16, US Preview 1, EMEA Preview 2, US Preview 3, EMEA Cell 1. Our team is actively investigating this issue and performing configurational changes to mitigate the issue. We will provide another update within the next 1 hour, or sooner if additional information becomes available.
- resolved Sep 22, 2025, 01:59 PM UTC
Okta Engineering is actively working to identify the root cause of a Google Sheet connector issue that may cause customers to experience 404 errors when using certain workflow cards. As additional information becomes available, we will provide another update in approximately 60 minutes or sooner.
- resolved Sep 22, 2025, 02:58 PM UTC
The Workflows Automation and Extensibility team is continuing to work on the issue, and multiple mitigation efforts are underway. We will provide updates in the next 60 minutes.
- resolved Sep 22, 2025, 04:09 PM UTC
Our teams are working with our third-party provider to address the underlying issue. We have no estimated time for a full resolution, but we are committed to providing timely updates within the next 60 minutes.
- resolved Sep 22, 2025, 05:08 PM UTC
We are working closely with our third-party provider to address the ongoing issue of our Google Sheets connector cards returning 404 errors when used with Apps Script. We are jointly developing a clear path to resolution and actively monitoring the progress. An update will be provided within the next 60 minutes.
- resolved Sep 22, 2025, 06:04 PM UTC
We are fully engaged with our third-party provider as this service degradation continues due to an external dependency. You may continue to experience 404 errors until the root cause is addressed. We appreciate your patience and will share more on our progress in 60 minutes.
- resolved Sep 22, 2025, 07:08 PM UTC
The service degradation affecting Google Sheets is still ongoing. The issue requires close collaboration with our third-party provider to ensure any changes we make do not interfere with their work and impact other services. We will provide our next update in 60 minutes.
- resolved Sep 22, 2025, 08:29 PM UTC
A fix for the Google Sheets connection has been tested and confirmed. It resolves the previous 404 runtime errors without requiring customers to re-authenticate. The next steps include test deployment to verify its compatibility with existing connections. We will share another update within 60 minutes.
- resolved Sep 22, 2025, 09:24 PM UTC
Our engineering team is continuing to test and monitor the fix in the Preview environment. Once we have confirmed its stability, we will fully deploy it to our production environment. We will share our next update in 60 minutes.
- resolved Sep 22, 2025, 10:00 PM UTC
Our Engineering team has successfully deployed a fix to all impacted environments and is now actively monitoring its performance. We appreciate your continued patience and will provide a final update in 30 minutes.
- resolved Sep 22, 2025, 10:28 PM UTC
The issue that affected Google Sheets has been resolved, and services have been restored. Additional root cause information will be available within 5 Business days.
- resolved Oct 07, 2025, 12:06 AM UTC
We sincerely apologize for any impact this incident has caused to you, your business, or your customers. At Okta trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this incident. Detection and Impact: On September 22nd at 2:12 am PST, Okta was alerted to an issue where some customers executing flows with Google Sheets connectors saw 404 error messages. Root Cause Summary: A change made by the third-party provider resulted in a 404 error message on the Google Sheets workflows connector. Remediation Steps: Okta began diagnosing the issue and engaging with the third party support team immediately upon receiving reports of the error. Following the investigation, the Okta team implemented a fix which resulted in the restoration of Google sheets connector functionality. Preventative Actions: Okta is reviewing and enhancing monitoring and alerting processes to minimize impacts to customers for similar issues in the future.