Okta experienced a minor incident on June 25, 2024 affecting Workflows, lasting 24d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jun 25, 2024, 04:41 PM UTC
Okta is currently experiencing an issue with the service. We are actively investigating and will update this message with more information as soon as we have it. Affected cells: okta-emea.com:1, okta.com:1, okta.com:2, okta.com:3, okta.com:4, okta.com:6, okta.com:7, oktapreview.com:1, oktapreview.com:2, okta.com:8, okta.com:9, okta.com:11, okta.com:12, oktapreview.com:3, okta.com:14, okta.com:16, okta.com:17
- resolved Jun 25, 2024, 04:56 PM UTC
Okta is investigating an authentication issue with Workflows Google Connectors. Customers who are experiencing authentication failures can unblock the workflows by reauthenticating the connection.
- resolved Jun 25, 2024, 05:09 PM UTC
Customers who may have experienced auth failures with Workflows Google Connectors can unblock the Workflows by reauthenticating the connection. Additional root cause information will be available within 5 Business days.
- resolved Jul 03, 2024, 06:19 AM UTC
We sincerely apologize for any impact this incident has caused to you, your business, or your customers. At Okta trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this kind. Detection and Impact: On June 25th, at 7:55 AM PT, Okta was alerted to a Workflows issue where customers experienced authentication failures during flow execution. Users of Workflows Google Connectors created before February 5, 2024 may have experienced 401 Oauth refresh errors with Google Workspace Admin,, Google Calendar, Google Drive, Gmail, and Google Sheets. Root Cause Summary: The aforementioned authentication errors were caused by performing a Google Services connectors configuration update as part of our ongoing security protection protocol. Remediation Steps: Okta began diagnosing the issue immediately upon receiving reports of the error and customers experiencing auth failures were advised to unblock workflows by re-authenticating their connections. A fix was implemented which returned rates to expected range and by 5:05 pm PT pre-incident and normal rates were achieved. Preventative Actions: Okta plans to improve our alerting capabilities and enhance our testing processes to preventatively detect this category of error for occurring. Total Duration Start: June 25th, 2024, 4:50 AM PT End: June 25th 2024, 5:05 PM PT Duration (# of minutes): 735