No Access to Flows or Connections Tabs in Workflows Console

Update timeline

1. resolved Feb 12, 2025, 03:08 PM UTC

   At 12/02/2025 15:08 PT, the team became aware of an issue with our service affecting customers in US Cell 14. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and to mitigate the issue. We will provide another update within the next 30 minutes, or sooner if additional information becomes available. Affected cells: okta.com:14

2. resolved Feb 12, 2025, 03:36 PM UTC

   Okta is aware of an issue causing Flows and Connection tabs from showing in the Okta Workflows Console. The steps in the following KB can be used to resolve while Okta teams work to perform a permanent fix: https://support.okta.com/help/s/article/no-access-to-flows-or-connections-tabs-in-workflows-console?language=en_US

3. resolved Feb 12, 2025, 03:41 PM UTC

   Okta is aware of an issue causing Flows and Connection tabs from showing in the Okta Workflows Console. The steps in the following KB can be used to resolve while Okta teams work to perform a permanent fix: https://support.okta.com/help/s/article/no-access-to-flows-or-connections-tabs-in-workflows-console?language=en_US We will provide another update in 30 minutes or less if more details become available.

4. resolved Feb 12, 2025, 03:59 PM UTC

   An issue impacting access to Workflows for admins in OK14 has been resolved. Additional root cause information will be available within 5 Business days.

5. resolved Feb 21, 2025, 06:19 PM UTC

   We sincerely apologize for any impact this incident has caused to you, your business, and your customers. At Okta trust and transparency are our top priorities. Outlined below are the facts regarding this incident. We are committed to implementing improvements to the service to prevent future occurrences of this incident. Detection and Impact: On February 11, 2025 at 4:02pm PST Okta was alerted through its monitoring systems of a feature rollout failure in US Cell OK14. On February 12th 5:00am PST Okta began to receive reports that users were unable to view or access resources in the Workflows app. The impact was isolated to customers on US Cell OK14. Root Cause Summary: Okta determined that the cause was a cache invalidation issue which prevented additional intended feature rollouts from occurring. This caused subsequent failures in the feature rollout system and resulted in Read Only or limited access for some Workflows users. Remediation Steps: Upon receiving the support cases Okta took action to remediate the situation. Okta redeployed the feature rollout and a manual workaround guide was made available to impacted customers. All functionality and normal processing resumed once redeployment was complete at 8:35am PST February 12th. Preventative Actions: Okta will work to improve our monitoring system in order to ensure cache invalidation does not disrupt deployment sequencing during future releases. Okta will modify the feature rollout system to account for the cache invalidation timeout. Duration (# of minutes): 993 minutes